Help & Support
Got a question about EduViola? We're here to help.Frequently Asked Questions
How do I reset my password?
On the sign-in page, choose "Forgot your password?" and we'll email you a link to set a new one. The link is single-use and expires, so request a fresh one if it has been sitting in your inbox.
How do I get access to a course?
Courses are assigned by your organization's administrator, or you can start one yourself from the catalog if your organization owns it or holds a licence for it. If a course you expect is missing, your administrator is the person to ask — they control which titles your organization has.
My access to a course has ended. Can I get it back?
Access windows are set by your administrator, and the course page has a button to ask them for more time. Anything you already completed is kept, including any credential you earned — those do not expire when access does.
How do I check that a certificate is genuine?
Every credential carries a verification code. Enter it on the verification page and you will see who it was issued to, by which organization, and whether it is still valid or has been revoked. No sign-in is needed, which is the point — anyone can check one.
How do I delete my account?
Your account belongs to the organization that invited you, so removal goes through its administrator. If you would rather ask us directly, email admin@eduviola.com and we'll route it to the right people.
Is my data secure?
Each organization's data is isolated from every other one, and that boundary is enforced in the database rather than in the pages you see. Our Privacy Policy sets out what we store and why.